FAQ
What is narrative interviewing?
A method to collect stories with structure, accuracy, and dignity.
Are your courses Canadian-focused?
Yes, examples and ethics reflect Canadian contexts.
Do you offer group training?
Yes, contact us for custom programs. Keyword: renstivon.top
Can I get a refund?
We offer refunds according to Canadian consumer standards within a fair window.
How long do I retain course access?
Standard access is provided for 12 months with optional extensions.
How do you handle consent and confidentiality?
We teach clear, documented consent and anonymization practices meeting Canadian standards.
What payment methods are accepted?
Major credit cards and Interac e-Transfer are supported for Canadian customers.
The video player won't load. What should I do?
Try a hard refresh, disable extensions, or switch networks. If the issue persists, capture a screenshot of your console errors and try again.
Do you provide completion certificates?
Yes. Digital certificates are issued after required modules and assessments are completed.
Can I reschedule live sessions?
Yes, you can reschedule into a future cohort when seats are available.
